SRC05 — Nielsen Norman Group — Scorecard¶
Source¶
| Field | Value |
|---|---|
| Title | Sycophancy in Generative-AI Chatbots |
| Publisher | Nielsen Norman Group (NN/g) |
| Authors | NN/g editorial |
| Date | 2024 (accessed 2026-03-29) |
| URL | https://www.nngroup.com/articles/sycophancy-generative-ai-chatbots/ |
| Type | UX research article |
Summary Ratings¶
| Dimension | Rating |
|---|---|
| Reliability | Medium-High |
| Relevance | High |
| Missing data | Low |
| Measurement bias | Low |
| Selective reporting | Low |
| Randomization | N/A |
| Protocol deviation | N/A |
| COI/Funding | Low |
Rationale¶
| Dimension | Rationale |
|---|---|
| Reliability | NN/g is a leading UX research organization; article is well-sourced |
| Relevance | Provides practical guidance on mitigating sycophancy — the kind of advice training could include |
| Bias | UX-focused perspective; well-balanced analysis |
Evidence Extracts¶
| Evidence | Summary |
|---|---|
| SRC05-E01 | Users prefer sycophantic responses even when false; recommends resetting sessions and not expressing strong opinions to avoid biasing models |