E01¶


Research	R0007 — AI Cognitive Amplifier
Run	2026-03-20
Claim	C010
Source	SRC01
Evidence	SRC01-E01
Type	Statistical

Confirmed. Brynjolfsson, Li, and Raymond (2023) studied 5,172 customer service agents. They found 14% average productivity improvement, with 34% improvement for novice/low-skilled workers and minimal impact on experienced workers. Published as NBER Working Paper 31161. URL: https://www.nber.org/papers/w31161

Extract¶

Brynjolfsson, Li, and Raymond studied the staggered introduction of a generative AI conversational assistant using data from 5,172 customer support agents. Access to the tool increased productivity by 14% on average (measured by issues resolved per hour), including a 34% improvement for novice and low-skilled workers but minimal impact on experienced and highly skilled workers.

Relevance to Hypotheses¶

Hypothesis	Relationship	Strength
H1	Supports	See assessment
H2	Supports	See assessment
H3	Contradicts	Contradicts material error
## Context
See assessment.md.