R0007/2026-03-20/C010 — Assessment

Research	R0007 — AI Cognitive Amplifier
Run	2026-03-20
Claim	C010

BLUF

Confirmed. Brynjolfsson, Li, and Raymond (2023) studied 5,172 customer service agents. They found 14% average productivity improvement, with 34% improvement for novice/low-skilled workers and minimal impact on experienced workers. Published as NBER Working Paper 31161.

Probability

Rating: Almost certain (95-99%) Confidence in assessment: High Confidence rationale: Based on web-accessible evidence.

Reasoning Chain

1. Brynjolfsson, Li, and Raymond studied the staggered introduction of a generative AI conversational assistant using data from 5,172 customer support agents. Access to the tool increased productivity by 14% on average (measured by issues resolved per hour), including a 34% improvement for novice and low-skilled workers but minimal impact on experienced and highly skilled workers. [SRC01-E01, High reliability, High relevance]

Evidence Base Summary

Source	Description	Reliability	Relevance	Key Finding
SRC01	Generative AI at Work	High	High	See BLUF
## Collection Synthesis
Dimension	Assessment
-----------	------------
Evidence quality	Medium to Robust
Source agreement	High
Source independence	Assessed per claim
Outliers	None
### Detail
Brynjolfsson, Li, and Raymond studied the staggered introduction of a generative AI conversational assistant using data from 5,172 customer support agents. Access to the tool increased productivity by 14% on average (measured by issues resolved per hour), including a 34% improvement for novice and low-skilled workers but minimal impact on experienced and highly skilled workers.
## Gaps
Missing Evidence	Impact on Assessment
-----------------	---------------------
Full-text access	Low to Moderate
## Researcher Bias Check
Declared biases: None.
Influence assessment: Standard verification.
## Cross-References
Entity	ID	File
--------	----	------
Hypotheses	H1, H2, H3	hypotheses/
Sources	SRC01	sources/
ACH Matrix	—	ach-matrix.md
Self-Audit	—	self-audit.md