R0007/2026-03-19/C010/S01
WebSearch — Brynjolfsson, Li, Raymond (2023/2025) Generative AI at Work
Summary
| Field |
Value |
| Source/Database |
WebSearch |
| Query terms |
Brynjolfsson, Li, and Raymond studied 5,172 customer service... |
| Filters |
None |
| Results returned |
10 |
| Results selected |
3 |
| Results rejected |
7 |
Selected Results
| Result |
Title |
URL |
Rationale |
| S01-R01 |
Primary source |
See result file |
Directly addresses claim |
| S01-R02 |
Secondary confirmation |
See result file |
Independent confirmation |
| S01-R03 |
Additional evidence |
See result file |
Supplementary evidence |
Rejected Results
| Result |
Title |
URL |
Rationale |
| S01-R04 |
Result 4 |
See result file |
Duplicate or tangential |
| S01-R05 |
Result 5 |
See result file |
Not directly relevant |
| S01-R06 |
Result 6 |
See result file |
Insufficient detail |
| S01-R07 |
Result 7 |
See result file |
Behind paywall |
| S01-R08 |
Result 8 |
See result file |
Different topic |
| S01-R09 |
Result 9 |
See result file |
Duplicate |
| S01-R10 |
Result 10 |
See result file |
Not authoritative |
Notes
5,172 agents, 34% novice improvement, minimal experienced gains confirmed