C010¶


Research	R0007 -- AI Made Everyone Faster
Run	2026-03-19
Claim	C010

Claim: Brynjolfsson, Li, and Raymond studied 5,172 customer service agents and found that low-skilled workers improved by 34% with AI, while experienced workers saw minimal gains.

BLUF: Confirmed with minor caveats. Published version (QJE 2025) reports 5,172 agents. 34% improvement for novice workers confirmed. Overall 14% average. Experienced workers saw minimal gains.

Probability: Very likely (80-95%) | Confidence: High

Summary¶

Entity	Description
Claim Definition	Claim text, scope, status
Assessment	Full analytical product with reasoning chain
ACH Matrix	Evidence x hypotheses diagnosticity analysis
Self-Audit	ROBIS-adapted 4-domain process audit

Hypotheses¶

ID	Hypothesis	Status
H1	Claim is accurate as stated	Supported
H2	Numbers slightly differ between versions	Inconclusive
H3	Claim is materially wrong	Eliminated

Searches¶

ID	Target	Results	Selected
S01	Brynjolfsson, Li, Raymond (2023/2025) Generative AI at Work	10	3

Sources¶

Source	Description	Reliability	Relevance
SRC01	Brynjolfsson, Li, Raymond (2023/2025) Generative AI at Work	High	High